what happened to the soap opera network on comcast

No refunds or service credits for customers are planned, unless those affected specifically ask for them within 30 days of the outage.Ĭomcast’s 15-year franchise with the city of Shreveport expired at the end of 2012 and the company is not making any friends on the Shreveport City Council as renewal discussions plod on while complaints from subscribers continue to pour in. We restored the majority of service within two hours and deeply regret the inconvenience to our customers.” “Comcast experienced a commercial power outage Sunday night,” said Frances Smith, a representative from Comcast’s government and regulatory affairs. “We are investigating and indications are that a resulting power surge damaged the switch that transfers the headend operation to a generator. It also may be the breaking point for city officials tired of hearing complaints Comcast refuses to fix themselves.Ĭomcast blamed the latest widespread outage on a power problem. The technical foul-up was just the latest embarrassment for Comcast, not only because the outage impacted subscribers across a 75-mile radius, but also because Shreveport has a thriving partnership with the film industry. An enterprising technician at a local TV station saved the day when he found old-fashioned rabbit ears and a digital tuner in the back of his truck and was able to get the local ABC affiliate’s over-the-air signal on the big screens at the Robinson Film Center. The Oscars viewing party in Shreveport nearly never happened late last month when Comcast dropped the ball and left a “Technical Difficulties” message on subscribers’ screens for several hours.

Phillip Dampier MaComcast/Xfinity, Competition, Consumer News, Public Policy & Gov't, Video Comments Off on Cable Cartel: Comcast Drops the Ball on Shreveport – Outages, Poor Service Predominate

What happened to the soap opera network on comcast